If your business operations have scaled and you require faster, guaranteed response times from our engineering team, upgrading your Service Level Agreement (SLA) is a simple, automated process.
Step-by-Step Upgrade Process
1. Log in to your Client Workspace / Dashboard.
2. Locate the Active Support Tier block on your dashboard.
3. Click the Upgrade SLA Plan button.
4. Review the available SLA tiers (such as Premium or Enterprise) and select your preferred billing cycle (Monthly or Yearly).
5. Click Submit Upgrade Request.
What happens next?
The system will automatically generate a High-Priority ticket on your behalf and alert our administration team. We will process the upgrade, adjust your account profile to activate your new guaranteed response timers, and issue the associated invoice directly to your account.
