If your system is failing to send invoices, password resets, or system alerts, the issue is typically related to your server's outbound mail configuration.
Troubleshooting Steps:
- Check the Spam/Junk Folder: Always ensure the emails haven't been incorrectly flagged by your email provider. Add our platform's noreply@ address to your safe sender list.
- Verify SMTP Settings: If your application is configured to use a custom SMTP server (like Office365 or Google Workspace), verify that your SMTP password hasn't recently expired or been changed.
- Check Server Firewalls: Ensure your server's firewall is not blocking outbound connections on standard mail ports (typically Port 587 or 465).
