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Billing
Everything about billing
Financial and Statutory Compliance
Everything about our software financial compliance
Getting the Most Out of Support
All about support
Integrations and ERP Syncing
Everything about our integrations
Security and Data Protection
All about security and data protection
Software Licensing
Everything about our software licensing
Support Policies and Guidelines
All about our policies and guidelines
The Over-The-Air (OTA) Update System
Our software updating system
Troubleshooting and Common Errors
All about troubleshooting
Popular Knowledgebase Articles
How to make payments
Understanding Invoices & Payments At Christo Lochenberg Developments, we strive to ensure transparency and clarity in our invoicing and payment proc...
Database Connection Failed - First Steps to Diagnose
A "Database Connection Failed" or "500 Internal Server Error" usually indicates that your application cannot communicate with its MySQL database. Before logg...
Using the End-of-Year Accountants Audit Engine
Our software is built with strict adherence to South African financial compliance and IFRS Accounting Principles. To simplify your annual reporting, the syst...
Understanding Ticket Merging and Major Incidents
If you experience a system-wide issue (such as a server outage) and log a support ticket, you may receive a notification stating your ticket has been "Admini...
Managing Your Team's Access & Passwords
Maintaining secure access to your client portal and applications is a critical priority. We recommend that account owners regularly audit who has access to t...
Troubleshooting a Stalled OTA Download
If you initiate an Over-The-Air (OTA) update and the progress bar hangs or the page times out, your server configuration may be restricting the process. Comm...
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